Congratulations to the team at Manor Community Domiciliary Care Agency who have just been rated as Outstanding by CQC.

The DomCare Agency joins Manor Community Care Home in being one of the first in the area to get the highest overall rating from the regulator, CQC.

Comments from the report included from clients:

• "We really cannot fault the service we receive, the girls are exceptional in every way"
• "They are all good as gold, ten plus carrot gold"
• "All staff are excellent and go out of their way, they have the patience to listen which helps those who are lonely"
• "It's reassuring I have the same staff who visit me because they know my needs so well"
• Staff were mindful they were 'privileged visitors' and respected this
• With an emphasis on teamwork amongst all staff at all levels
• "I like that they don't take over, they respect and understand what I can do and then they help me with the rest"

We have focused on quality of service and general overall wellbeing, despite the challenges within the care sector and this has really shone through. We are delighted that the regulator has recognised the hard work, dedication and commitment that the team show every day.

Click here to read the report.

Well done everyone!

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